Legal notice

Seller
GoGo1122

Responsible Representative
Go Kawakita

Address
Shatore Yoyogi 902
4-27-13 Sendagaya, Shibuya-ku
Tokyo 151-0051
Japan

Phone Number
080-3819-2055
Please contact us via email in principle.

Email Address
info@gogo1122.jp

Sales Price
Prices are listed on each product page (all prices include tax).

Additional Fees

  • Shipping fees

  • Bank transfer fees (if paying via bank transfer)
    Details will be displayed at checkout. No other additional charges will apply.

Delivery Time
Orders will be shipped within 5 business days after confirmation.
Pre-order or made-to-order items will have separate delivery timelines stated on the product page.

Payment Methods and Timing

Credit Card Payment
Payment is processed at the time of order.
Accepted card brands: Visa, Mastercard, American Express, JCB.

Other Payment Methods
Apple Pay, Google Pay, Shop Pay, etc. are available.
Payment is completed at the time of order for these methods.

Bank Transfer
Please complete the bank transfer within 7 days after placing your order.
Transfer fees are the customer’s responsibility.

Orders will be shipped after payment is confirmed.
If payment is not received within the specified period, your order may be canceled.

Refund Policy
Refund conditions are subject to our separate “Refund Policy.”

If a product is defective, damaged, or incorrectly delivered, please contact us via email within 7 days of receiving the product (we do not provide phone support).

After confirming the details, we will process a refund or exchange. Refunds will generally be issued using the original payment method. Please note that it may take some time to complete the refund process.

Refunds will not be accepted in the following cases:

  • Returns due to customer preference

  • Used items

  • Requests made after the refund period

  • Returns without prior contact

Return Shipping Policy
Return conditions are subject to our separate “Return Policy.”

If a product is defective, damaged, or incorrectly delivered, please contact us via email within 7 days of receiving the product (we do not provide phone support).
For damage inspection, please retain all packaging materials and the outer box until the issue has been resolved.
We will provide instructions for the return.
Return shipping costs for eligible cases will be covered by us.

Once the returned item arrives and is inspected, we will proceed with a replacement or refund.

Please note that we may be unable to process claims if the packaging materials or outer box have been discarded, or if the item is returned without prior authorization from our store.
We do not accept returns or exchanges for customer-related reasons.